As Biberzade, we put user experience at our center. The opinions of our visitors play a decisive role in the development of the services we offer. Our feedback policy is shaped by the principles of transparency, openness and continuity. For this reason, every comment from you is not only a suggestion for us, but also an opportunity for development.

Feedback Collection Process

We provide simplified and accessible ways for all our users to provide feedback. You can share your comments, suggestions and complaints directly with us via the form on the contact page of our website. Messages and interactions from our social media accounts are also monitored daily. The data received through the form is compiled weekly and evaluated by our content team.

Evaluating and Implementing Feedback

Every feedback is meticulously analyzed. Criticisms that comply with our editorial policy are shared with the relevant units. Content updates, corrections or new content plans are made in the light of these evaluations. Complaints from users are not only taken into consideration, but also responded to systematically. In line with our principle of transparency, the reason and scope of the changes made are shared with the public when necessary.

Transparency and Accountability

We know that feedback is not just a message received, but also a part of public responsibility. For this reason, every update and change process made on our platform is recorded. These records are shared with our users when necessary. Our goal is not only to produce content, but also to produce it together with our community.

Continuous Improvement

We periodically analyze feedback from our users to improve the quality of our content. In line with these analyses, the feedback process itself is also reviewed from time to time and revised if necessary. Thus, a more open, effective and participatory communication ground is created.